Support
Questions, bugs, or something that does not feel right? Write to us.
We read every message and reply as soon as we can. For a bug, it helps to tell us your phone model and what you were doing.
Common questions
I did not get my sign-in code
Check your spam or junk folder. The email comes from Hearth, at noreply@hearthqiw.online. Each code works once and lasts one hour. You can ask for a new one after a minute. If it still does not arrive, write to us.
How do I delete my account?
Open Settings in the app and choose Delete account & data. This permanently deletes your profile, posts, Lifts, saves and photos, and clears the Hearth notes on that phone.
How do I report a post or block someone?
Tap the ••• menu on any post. You can report it, hide it, or block the person who posted it.
Who can read my notes?
No one but you. Notes and to-dos in the Safe are stored on your phone only, behind your passkey, and are never uploaded.
I need help right now
Hearth is not a crisis service. If you or someone else may be in danger, call your local emergency number or, in the US, call or text 988 (Suicide & Crisis Lifeline).